Privacy Policy

Regina Superior Basement (“we,” “us,” or “our”) operates the website at reginasuperiorbasement.com and provides basement development, finishing and renovation services in the Regina, Saskatchewan area. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and disclose it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or contacting us, you agree to the collection and use of information as described in this policy.

1. Information we collect

Information you provide to us

When you contact us or request an estimate through our website, by email, or by phone, we collect the information you choose to give us. This typically includes:

• Your name, phone number and email address;
• The location or community of your property, and details about your basement project (its current state, what you’d like to do, timeframe);
• Any photos, files or messages you send us about your space; and
• Any other information you include in your enquiry or in later communication with us

Information collected automatically

When you visit our website, we (and our service providers) may automatically collect certain technical information through cookies and similar technologies, such as your IP address, browser type and device, the pages you view, and the site that referred you. This helps us understand how the site is used and improve it. See Cookies & analytics below.

2. How we use your information

We use the personal information we collect to:

• Respond to your enquiries and provide the estimate you request;
• Schedule, plan and carry out basement services, and communicate with you about your project;
• Operate, maintain and improve our website and services;
• Send you information you’ve asked for, and — only with your consent — occasional updates (see Email & CASL);
• Detect and prevent fraud, misuse or security issues; and
• Comply with our legal and regulatory obligations.
• We do not use it for purposes unrelated to those described above without your consent.

3. Consent

Under PIPEDA, we collect, use and disclose your personal information with your consent. By providing your information and using our website, you consent to the handling of your information as described in this policy. Depending on the sensitivity of the information, your consent may be express (for example, submitting a form) or implied (for example, browsing the site).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Contact us. Withdrawing consent may mean we are unable to provide certain services.

4. Cookies & Analytics

Cookies are small files stored on your device that help a website function and remember information about your visit. We use:

• Essential cookies that are necessary for the website to work; and
• Analytics cookies that help us understand how visitors use the site so we can improve it i.e. Google Analytics.

You can control or delete cookies through your browser settings, and you can usually opt out of analytics tracking. Blocking some cookies may affect how the site works e.g. Google Ads, Meta.

5. How We Share Information

We share personal information only as needed to run our business and as described here. We may share it with:

• Service providers who perform functions on our behalf — for example website hosting, form and email delivery, and analytics — who are only permitted to use the information to provide those services;
• Trades, contractors and subcontractors we engage to carry out your project (for example, electrical, plumbing or other specialist work), who receive only the information needed to plan and complete the work.
• Legal and regulatory authorities where required by law, or to protect our rights, safety or property; and
• A successor entity in the event of a business sale, merger or reorganization, subject to this policy.

6. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. This policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Retention

We keep personal information only as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet legal, accounting or reporting requirements. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

8. Security

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect it against loss, theft, and unauthorized access, use or disclosure. However, no method of transmitting information over the internet or storing it electronically is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you;
• Request a correction of information that is inaccurate or incomplete; and
• Withdraw consent to our use of your information, subject to legal or contractual limits.

To make a request, contact us using the details below. We will respond within a reasonable time and, where required, within the timeframe set by applicable law (generally 30 days under PIPEDA). We may need to verify your identity before acting on a request.

10. Email Communications & CASL

We will only send you commercial electronic messages (such as newsletters or promotions) where we have your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every such message will identify us and include a way to unsubscribe. You can opt out at any time, and we will stop sending commercial messages promptly. We may still send you non-commercial messages related to a project or enquiry (for example, replying to your request).

11. Children’s Privacy

Our website and services are intended for adults — homeowners and property owners. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes may be communicated more prominently. Your continued use of the website after changes take effect means you accept the updated policy.

13. Contact Us

If you have questions about this policy, or wish to access, correct or withdraw consent to the use of your personal information, contact Regina Superior Basement at:

• Email: hello[at]reginasuperiorbasement.com
• Phone: (639) 739-9993